Group Assignments Associated With Rubrics Causing Sporadic Issues

Recently we’ve had a few confirmed reports of students being unable to view grading rubrics associated with group assignments. If you’re using a grading rubric for a group assignment, you may be affected by this issue. We’re currently working with Blackboard to resolve this behavior. If you have questions or problems related to this issue, please contact the IT Help Desk at (573) 341-4357

Still getting Blackboard errors when submitting or viewing assignments?

Assignments submitted to courses between approximately 4PM-6PM on Oct. 26th were corrupted or only partially uploaded. If you submitted an assignment on Oct 26th from 4PM-6PM you were likely affected by this disruption of service.

Assignment submissions from that time window must be cleared and resubmitted. Instructors, you’ll have to clear the assignment submissions. Students, you’ll have to resubmit the assignment.

We at EdTech regret any inconvenience this failure has caused you, and we are working busily to minimize the impact of this Blackboard outage. If you have questions or need assistance, please contact either Malcolm Hays ( or Razmus Kerwin (

Thank you for your patience as we work to resolve the consequences of this Blackboard outage.

CLC Software Request Process for SPRING 2016 Now Open!

EdTech is opening up the Computing Learning Center (CLC) software request process for instructors who need specific software packages installed in computer learning centers across campus.

The software request web-based application is available on the EdTech web site.

  1. Go to
  1. Click Request Software (Faculty).

Please enter all software requests before close of business on FRIDAY, NOVEMBER 6th, 2015.

Software must be requested for each semester in which it will be used!

Software currently available in each of the CLCs on campus can be found on EdTech’s CLC index page.


  1. DO submit requests in a timely manner to ensure the best possible support from IT and EdTech.
  2. DO submit requests for software that is already installed. This helps IT and EdTech determine how each application is currently being used and which licenses need to be renewed.
  3. DO submit requests for software for which the license has not been acquired. We need to know which software is requested to obtain the proper licenses!

 We appreciate your cooperation!

Questions, comments, or concerns about the CLC Request process can be sent to

BLACKBOARD MAINTENANCE: Sunday, October 18, 2015

IT will be performing Blackboard maintenance on Sunday, October 18, 2015, starting at midnight.

Blackboard will be unavailable for approximately 4 hours between midnight and to 6:00 a.m. on Sunday, October 18.

Please contact the Help Desk with questions about this or any other IT issue at 573-341-HELP (4357) or submit an online Help Request at

VoiceThread Maintenance

VoiceThread will be performing database maintenance on Sunday, Oct. 11th from 12:00 AM to 1:00 AM. VoiceThread will be unavailable during that time.

iThenticate Maintenance on Saturday, Sep. 19 From 9AM to 1PM

The iThenticate service will be undergoing a short maintenance period, and may be intermittently unavailable on September 19th from 9AM to 1PM. If you think this may affect you, please plan accordingly to minimize any disruption to your work.

Blackboard Services Restored

Blackboard is back to normal. Thanks for your patience as we worked through the reboot today.

Instructors and TAs no longer able to manually enroll users in courses.

Instructors and teaching assistants must now request that the Registrar add new users with instructor and/or teaching assistant roles. All requests to add users in these roles will now be completed by the Registrar’s office. This policy has been changed to mirror existing Registrar policy regarding student enrollments. This policy change is intended to protect student and instructor confidentiality, adhere to FERPA regulations, and maintain Registrar accountability regarding university electronic teaching resources.

If you have any questions or require assistance adding another instructor or a teaching assistant to your Canvas or Blackboard course, please contact the Registrar’s office.

INSTRUCTORS: Using Clickers In The Fall? There’s Been a Critical Change You Need To Know About!

turningpoint_cloud_logo_200wThe S&T Campus has moved to TurningPoint Cloud! Beginning in Fall 2015 the TurningPoint software is changing, and you’ll need to create a Turning account to use clickers in your classroom. The account is free for instructors, and is required to use clickers under the new framework. This change is driven by S&T’s move to TurningPoint Cloud, the internet-enabled version of the familiar TurningPoint interface for instructors.

You can create an account by following this short video tutorial:

Alternately, EdTech can help you create an account. If you need assistance, please contact Help Desk (573-341-HELP) and we will be happy to help you as you manage this transition.

IMPORTANT: Your machine will need to have installed—or be updated to—Internet Explorer 11 in order for the new TurningPoint Cloud software to work. All campus machines are software updated, but this may be an issue with a home or personal machine.

VoiceThread Maintenance Scheduled for July 18th, 2015

VoiceThread will be performing system updates on Saturday, July 18 from 12:00 AM to 8:00 AM Eastern Daylight Time. VoiceThread will be unavailable from 12:00 AM to 2:00 AM, and service will be available but slow from 2:00 AM to 8:00 AM.

Date: 07/18/2015
Expected duration: 8 hours
VoiceThread unavailable: 12:00 AM – 2:00 AM EDT
VoiceThread service slow: 2:00 AM – 8:00 AM EDT

If you have any questions or experience any issues after the update, please let us know immediately by emailing or submitting a ticket to the IT Help Desk at (573) 341-4357