If you’re experiencing difficulties when using the VDI or VM tools, please help us to best troubleshoot the issue by keeping the following tips in mind:
- Please notify the IT Help Desk as soon as possible! Timely problem reporting helps us to better track and investigate reported problems, and gives us the lead time we need to fix system issues BEFORE the issue becomes a crisis.
- Please provide as many specifics as you can! Screenshots, exact wording of error messages, and details about your browser and OS help us to identify potential causes and solutions.
- Try to provide us with actionable information! Details about what you’re trying to accomplish and how you are being affected by outages helps us to prioritize and generate a specific fix for your issue.
Off-Campus users should ensure that their internet connection is fast enough to support VDI/VM usage. A latency of less than 300ms is required for smooth and lag-free VDI/VM sessions. You can check your internet connection speed by visiting http://speedtest.mst.edu
As always, please report any issues to the IT Help Desk by calling (573)-341-4357